FAQs for Landlords

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WHO WILL BE STAYING IN MY APARTMENT?

 

Our typical guest is a single professional on a secondment for a period of 3-6 months typically from the US or Europe however we do have national guests also. Most of our clients are either FTSE 100 or S&P 500 companies and occasionally, we will relocate an employee and their entire family from one of our clients. These people would rather stay in a spacious private apartment than a hotel, but still require many of the services associated with renting from us.

 

HOW DO I KNOW YOU WILL PAY THE RENT AND LOOK AFTER MY APARTMENTS?

 

Landlords are our key supplier. We cannot and will not let standards drop or allow poor relations with our major supplier or gain a reputation as an untrustworthy company and therefore, we pay the rent on time and behave as excellent tenants. Over 60% of our landlords lease us multiple properties due to previous experiences with Portfolio. Our whole business is based upon providing unrivalled service, quality accommodation, and great value to our customers. We rely on an exemplary reputation in the property market with both Landlords and Estate Agents by ensuring that the rent is paid on time for all of our apartments.

 

WHAT ARE THE TERMS OF YOUR LEASE?

 

  1. Agreed break clauses for both Landlord and Tenant
  2. We will indemnify you against any dilapidation of the property          
  3. An undertaking to attend to all maintenance and upkeep on the apartment immediately
  4. Rent paid monthly in advance
  5. 2 year term as standard though this is flexible and we assess every deal on an individual basis.

 

WHAT HAPPENS IF MY APARTMENT IS EMPTY? DO I STILL GET THE RENT PAID?

 

Yes, your full rent will be paid regardless of whether the apartment is occupied or not. This is made clear in your lease. Our occupancy rates are over 90%, so it is highly unlikely that your apartment will be empty for more than 2-3 days.

 

WHY WILL MY PROPERTY BE KEPT IN BETTER CONDITION WITH YOU THAN WITH A PRIVATE TENANT?

 

As part of our service, all PORTFOLIO apartments are professionally cleaned and serviced by us as standard every week (Even with long term bookings, or where clients are happy to clean themselves, we insist on cleaning weekly and this way we can inspect the property and ensure standards never drop). In addition to this, any maintenance issues are attended to immediately by our in-house maintenance team, which results in the properties being looked after better than private tenants and as such, dilapidations at the end of the Tenancy are also minimised. Due to the level of service that we promise to our clients, we keep all of the properties in showroom condition at all times. We know how important first appearances are and this is reflected in the quality of our apartments.

 

CAN I INSPECT MY PROPERTY?

 

Absolutely. Within the lease there is a clause that allows you to visit the property. However, we ask that you give us 48 hours’ notice, so we can make arrangements that won’t inconvenience the current occupier. In addition to this we welcome all of our property owners to visit our head office in Stevenage at any time.

 

CAN YOU PROVIDE REFERENCES?

 

Yes, at a request we would be more than happy to provide a selection of references from landlords and agents we work with.

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